Refund policy

Returns & Refund Policy

Change of Mind / Incorrect Parts Ordered

We offer a 30-day return period for change-of-mind purchases and incorrectly ordered parts.

To be eligible for a return:

  • The item must be unused, uninstalled, and in the same condition in which it was received.

  • The item must be returned in its original packaging.

  • Proof of purchase must be provided.

  • The item must not be damaged, marked, modified, or altered in any way.

Customers are responsible for all return shipping costs.

Original shipping charges are non-refundable.

Special-order items, non-stock items sourced specifically for a customer, clearance items, gift cards, downloadable software products, and perishable goods are generally not eligible for return unless required by Australian Consumer Law.

Please contact us before returning any item.

Faulty Parts / Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Repair, replacement, or refund options will be determined in accordance with Australian Consumer Law and the nature of the fault.

Proof of purchase is required.

For approved warranty or consumer guarantee claims, reasonable return freight costs will generally be covered by us.

Please contact us before returning any item so that return arrangements can be approved.

Refunds

Returned items must first be received and inspected before any refund can be processed.

Once your return has been received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed to the original payment method used for the purchase within 7 business days.

Please allow additional time for your bank, credit card provider, PayPal, or payment provider to process the refund.

If you have not received your refund after a reasonable period, please contact us at:

sales@marinepetrolparts.com.au

Return Shipping Address

Marine Petrol Parts
Building L, Unit 2
The Boat Works Marina
1 Boatworks Drive
Coomera QLD 4209
Australia

Change of Mind / Incorrect Parts Ordered

You are responsible for paying the return shipping costs for change-of-mind returns and incorrectly ordered parts.

If a refund is approved, the original shipping charges paid on the order will not be refunded.

Returned items must be packaged appropriately to prevent damage during transit. Any item received damaged, incomplete, or unsuitable for resale may be refused or may be subject to a reduced refund at our discretion.

Consumer Guarantees / Faulty Parts

If a product is believed to be faulty and may be covered by warranty or Australian Consumer Law consumer guarantees, please contact us before returning the item.

Reasonable return shipping costs may be reimbursed or covered where a valid warranty or consumer guarantee claim is confirmed.

Return freight arrangements must be approved by us before the item is returned.

If inspection determines that the product is not faulty, has been incorrectly installed, improperly used, modified, damaged, or is otherwise not covered under warranty or consumer guarantees, you may be responsible for freight, inspection, testing, and handling charges.

International Orders

Customers are responsible for any duties, taxes, customs charges, brokerage fees, and import charges associated with returning goods from outside Australia.

Any customs duties, taxes, brokerage fees, freight charges, or other costs incurred by Marine Petrol Parts as a result of an international return may be deducted from any refund payable.

Please contact us before returning any international order.